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General FAQ
Question A: How about the quality of your products?
-Answer A: Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our products quality.
 
Question B: How long is your products quality warranty?
-Answer B: We provide one year factory quality warranty.
 
Question C: Can you put my brand name (logo) on these products?
-Answer C: Yes, of course. We have 12 years of OEM manufacturing experience.
 
Question D: How much do I need to pay for your OEM service?
-Answer D: No need to pay extra cost for our OEM service when your order quantity up to our OEM MOQ.
 
Question E: Can you put my brand name (logo) on these products when my order quantity less than the OEM MOQ?
-Answer E: Yes, we can. Just need some OEM service cost , the cost is according to your order quantity.
 
Question F: What payment method do you accept?
-Answer F: T/T, L/C, Western Union, Escrow,Credit Card etc.
 
Question G: What is the lead time of your products? (How long do you need to prepare my goods?)
-Answer G: 1-3 business days for sample order,3-10 days for MOQ order, 10-30 days for mass production orders (based on different quantities).
 
Question H: How will you deliver my goods to me?
-Answer H: We always ship sample order and MOQ order by Express ( Door To Door), such as DHL,UPS,Fedex... to enable our customers get their goods rapidly.
We ship mass order by Air, Sea,Express, according to customer‘s choice.
 
Question I: How long do I need to wait before my goods arrive?
-Answer I: 5-7 days for air freight, 3-5 days for international express. 20-40 days for sea transportation.
 
Any other questions, welcome to contact with us! Thanks a lot.

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